About the position
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of guest service fundamentals and experience building a guest first culture on your team, retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, planning department(s) daily/weekly workload to support business priorities and deliver sales goals, process improvements and workload efficiency, and leading a team of hourly team members including skills in interviewing, developing, coaching, evaluating, and retaining talent.
Responsibilities
- Demonstrate a service culture that prioritizes the guest service experience.
- Lead your team and drive fulfillment goals.
- Utilize your workload planning tools to ensure your team completes all scheduled workload.
- Review all fulfillment reporting to identify gaps and develop a plan to resolve.
- Create daily plans for your team.
- Be an expert of operations, accuracy, process and efficiency.
- Enable efficient delivery to our guests by leading pickup and ship from store workload.
- Evaluate and recommend candidates for open positions and develop a guest-centric team.
- Establish clear goals around quality, accuracy, and timeliness and hold team members accountable.
- Work a flexible work schedule that aligns to guest and business needs.
- Ensure supplies are ordered timely and stocked.
- Follow all safe and secure training and processes as a key carrier.
- Demonstrate inclusivity by valuing diverse voices and approaches.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors.
- Support merchandise protection strategies across the total store.
- Address all store emergency and compliance needs.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
- Model creating a welcoming experience by greeting guests.
- Engage with guests when assistance is needed.
- Thank guests and let them know we're happy they chose to shop at Target.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age or older.
- Previous retail experience preferred, but not required.
- Lead and hold others accountable.
- Learn and adapt to current technology needs.
- Work independently and as part of a team.
- Manage workload and prioritize tasks independently.
- Welcoming and helpful attitude toward all guests and other team members.
- Effective communication skills.
Benefits
- Comprehensive health benefits including medical, vision, dental, and life insurance.
- 401(k).
- Employee discount.
- Short term disability.
- Long term disability.
- Paid sick leave.
- Paid national holidays.
- Paid vacation.
