FTL Mid-Market Account Manager

WWEX Group - Overland Park, KS

Full-time - Entry Level

Overland Park, KS

About the position

The FTL Mid-Market Account Manager is responsible for generating revenue by acquiring new small to medium-sized business clients. This role involves developing customer relationships, managing customer needs, and solving problems to grow the customer base through daily interactions and collaboration with other departments.

Responsibilities

• Meet or exceed sales and margin budget goals and market plans.
• Obtain new accounts by planning and organizing daily work schedule to make inside sales calls on existing or potential customers/prospects.
• Make formal and informal sales presentations.
• Develop and implement effective sales strategy.
• Manage CRM pipeline of prospects and execute daily contact within the system; create and maintain strong sales pipeline with detailed information.
• Understand customer needs and requirements, discussing current solutions and product offerings to effectively serve customers.
• Prepare sales proposals by quoting pricing, credit terms, and service offerings based on operational capacity and established ROI thresholds.
• Proficiently cross-sell other product lines as opportunities arise.
• Develop a large network of partnerships (customers, suppliers, etc.).
• Work collaboratively with FTL Operations and procurement departments.
• Manage the day-to-day operations of all related accounts and delegate accordingly.
• Control revenue by maximizing profits through pricing strategies, margin control, and mitigating customer loss.
• Provide instruction on customer-facing technology solutions and services.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills with a high attention to detail and ability to multi-task.
• Ability to persuade, motivate, influence, and negotiate with others.
• Remain positive and flexible in an ever-changing environment with shifting priorities.
• Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook).
• 0-2 years of sales or logistics/supply-chain experience.

Nice-to-haves

• Familiarity with freight and shipping industry terminology, concepts, and practices preferred.
• Bachelor's degree preferred.