About the position
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
- Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Develop and coach the team selling behaviors.
- Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
- Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
- Review sales and production workload and build plans and sales floor time for networking.
- Manage and execute the inventory management processes as assigned.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD).
- Assist with interviewing, on-boarding, coaching, observing and training of new Team members.
- Support with Talent Development activities; participate in Performance Management activities of your team.
- Utilize the leadership competencies for continued self-development.
- Partner with MOD’s daily on the expectations of framing and other framers.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
- Promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
- Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
- Acknowledge customers, help locate product and provide solutions.
- Assist with Omni channel processes.
- Other duties as assigned.
Requirements
- Basic computer skills.
Nice-to-haves
- Previous custom framing experience is preferred.
- Retail management experience.
- Experience leading a sales team.
Benefits
- Health insurance (medical, dental, and vision).
- Paid time off.
- Tuition assistance.
- Generous employee discounts.
