About the position
The Perishable Associate at Food Lion plays a crucial role in delivering exceptional customer service within the Perishable Department. This position is centered around maintaining high standards in accordance with the company's standard practice manual, with a focus on maximizing sales through excellent customer interactions while minimizing shrinkage through proper practices. The associate will be responsible for ensuring that the department is well-stocked, organized, and compliant with all safety and health regulations. This role requires a commitment to creating a positive shopping experience for customers by being friendly, efficient, and knowledgeable about the products offered in the Perishable Department. In this position, the associate will engage with customers, providing assistance and information about products, while also working collaboratively with fellow associates to maintain a supportive work environment. The role involves various tasks such as receiving deliveries, rotating stock, and ensuring that all products are displayed according to company guidelines. The associate will also be responsible for processing meat products, maintaining cleanliness and sanitation in the department, and adhering to food safety protocols. This position requires a proactive approach to problem-solving and a keen attention to detail to ensure compliance with local, state, and federal regulations. Overall, the Perishable Associate is expected to embody the values of Food Lion by providing fast, friendly, and accurate service, contributing to a positive shopping experience, and upholding the company's standards in all aspects of the job.
Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Be courteous and helpful to other associates
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
- Receive deliveries, code where applicable, rotate and put in appropriate storage area
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream
- Process beef and grinds as directed from the planned production tool and as requested or needed
- Wrap, label, weigh and stock meat case as requested or needed
- Assemble, disassemble, and clean the grinder as requested or needed
- Properly clean and sanitize the department
- Maintain variety and layout standards
- Ensure that all advertising and sales promotion materials applicable to the department are properly utilized
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Requirements
- Ability to provide quality customer service
- Knowledge of food safety and workplace safety guidelines
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to work collaboratively with team members
Nice-to-haves
- Experience in a retail or grocery environment
- Familiarity with inventory management systems
- Basic knowledge of food preparation and handling
Benefits
- Competitive salary
- Opportunities for advancement
- Employee discounts
- Flexible scheduling
