Front Office Team Member

Maple City Health Care Center, Inc • Goshen, IN

just now

About The Position

Job Summary:
Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Front Office Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. They support the mission and values of Maple City Health Care Center (MCHCC) by improving patients’ access to quality healthcare. This position performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records.

Requirements

• Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
• Bilingual: English/Spanish; oral (written preferred)
• Demonstrates effective interpersonal skills
• High school graduate or GED equivalent required
• Six months previous customer service experience, preferably in a health care setting
• Experience in cross-cultural settings
• Ability to lift up to 15 pounds
• Ability to perform prolonged periods of time in front of a computer
• We are required by federal law to verify identity and eligibility to work in the U.S.

Nice To Haves

• Associates degree or equivalent work experience preferred
• A minimum typing speed of at least 45 words per minute is highly preferred

Responsibilities

• Greets and receives patients and the public by phone and in person
• Participates in the front office team to ensure a smooth patient flow and high level of customer service
• Participates in community patient enrollment events including MCHCC’s mobile unit
• Completes opening and closing tasks for front office
• Other duties that support our shared work, as assigned

Benefits

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED