Carolina Family Health Centers - Elm City, NC

posted 15 days ago

Full-time - Mid Level
Elm City, NC

About the position

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence...where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care. As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients. The Front Office Supervisor - Medical manages the daily operations and staff for front office activities for the medical department at Harvest Family Health Center in Elm City, NC. These activities include greeting patients upon arrival, patient registration for appointments, scheduling future appointments, completing the check-out process, appointment management, and managing telephone call volume. This position ensures a positive patient experience and resolves patients' complaints, addresses concerns, and any barriers to care. The Front Office Supervisor - Medical manages all matters of employment of the front office staff, including attendance, corrective action, and performance management. This position reports to the Chief Operating Officer.

Responsibilities

  • Oversees the daily operations of the front office activities, including the supervision and support of the front office staff, as well as operating as a Front Office Associate.
  • Provides supervision to the Front Office Associates - Medical/Call Center, including involvement in the recruitment and hiring process, providing orientation and training, managing workloads, and monitoring staff performance and productivity.
  • Responsible for scheduling the appropriate number of front office staff members to ensure adequate coverage during office hours.
  • Responsible for the efficient operations of the front office and providing solutions to mitigate workflow slowdowns.
  • Oversees the patient registration process, ensuring accuracy of demographic and insurance/payment information.
  • Coordinates the patient check-in and check-out processes including handling co-payments, deductibles, and billing inquiries.
  • Oversees cash and monetary receipts in the front office, counts and verifies each employee's cash box at the end of the day.
  • Manages appointment scheduling to optimize the daily schedule and minimize patient waiting times.
  • Fosters effective communication between the front office staff, medical staff, and other departments within the health center.
  • Ensures a positive patient experience.

Requirements

  • High school diploma or equivalent.
  • Previous experience in a medical facility front office and two-years experience as a supervisor.
  • Basic experience with Microsoft Office, including MS Excel and MS Word.
  • Intermediate to advanced level of knowledge and experience with electronic health record systems.

Benefits

  • 401(k) and match
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Holidays
  • Vision insurance
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