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EyeCare Associates - Huntsville, AL
posted 11 days ago
Huntsville, AL
Health and Personal Care Retailers
About the position
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Responsibilities
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
- Answer phones (both external and internal); assure prompt, courteous service at all times.
- Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
- Double check insurance authorizations to ensure completion and build accurate flow sheets.
- Knowledge of common fees charged for common visits.
- Check out patients and collect correct payments according to procedures.
- Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
- Complete daily reconciliations / close day / countdown cash drawer.
- Comply with all company policies and procedures including HIPAA.
- General office duties and cleaning to be assigned by manager.
Requirements
- High School Diploma or GED
- Industry related experience preferred.
- Favorable result on background check as required by state.
Benefits
- Equal opportunity/affirmative action employer.
