About the position
Fontainebleau Miami Beach is seeking a detail-oriented Room Inventory Controller responsible for coordinating the assignment of guest rooms to ensure that all special requests are accommodated and all reservations are assigned to confirmed accommodations. This role is crucial in maintaining the hotel’s high standards of guest service and operational efficiency. The Room Inventory Controller will track room inventory availability for all accommodation types, pre-assign arrivals, generate arrival lists, and keep the Front Office Manager informed of any necessary adjustments to inventory controls. Additionally, the position involves assisting with guest check-in/check-out and performing other related guest service activities during high-volume periods.
Responsibilities
- Track room inventory availability for all accommodation types for day of and all future days.
- Pre-assign arrivals for various types of confirmed accommodations and special requests.
- Generate arrival list and pre-assign various types of confirmed accommodations including special requests and VIP assignments.
- Keep Front Office Manager and other appropriate leaders apprised when inventory controls need adjusting or when other actions to accommodate guest demands are necessary.
- Assist with check-in/check-out of guests, answer phones during high-volume activities, and perform other related guest services activities.
Requirements
- Knowledge of hotel Front Office operations.
- Ability to multi-task and pay attention to detail.
- Analytical and problem-solving skills.
- Ability to operate basic office equipment (i.e., computer, calculator, and multi-line telephone system).
- Ability to read, write, and understand English.
- Ability to perform basic math skills.
- Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.
- Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
Nice-to-haves
- 1 year experience of Front Desk, Reservations, and/or Rooms Control experience in a fast-paced environment preferred.
- Experience with Opera PMS system preferred.
