Dual Front Office Manager

Headlands Lodge, Inn at Kiwanda, Hart's Camp • Pacific City, OR

6d • $65,000 - $75,000 • Onsite

About The Position

The Front Desk Manager is responsible for supporting our front services team in delivering authentic hospitality experiences at Headlands lodge and Inn at Cape Kiwanda. This role holds a seat on the lodging management team and collaborates with each brand to solve issues and continually evolve our processes and guest experience while meeting our brand promise. The ability to prioritize, proactively determine needs, drive consistency, and follow up are key competencies required.
Ensure guests are welcomed and we deliver our brand promise throughout their stay. Administrative tasks: purchasing, inventory, invoice processing, reservation reconciliation, scheduling.
Engage with guests in person to proactively meet expectations and respond to guest surveys. Create and evolve processes that ensure great guest experiences, and our business needs are met.
Collaborate with your maintenance and housekeeping colleagues to ensure the guest room experience meets the brand promise.
Lead, Manage and hold accountable the Front Desk Night audit, and Overnight team, for the lodge and Inn.
Recruit, train, and maintain staffing to support the needs of the seasonal business needs.
Team member recognition. Create opportunities for team member development. Work with the Director of Resort, GM, and HR team to create growth and development paths.

Requirements

• 3+ years previous management experience in a hotel and/or resort to include front desk/guest services.
• Ability to handle a variety of Guest Service-related situations and thrive in an environment that requires you to multi-task.
• Ability to work well under pressure in a fast-paced environment and work cohesively as part of a team.
• You must carry a valid CPR and First Aid Certification.
• You must carry a valid Food Handlers Card.

Responsibilities

• Ensure guests are welcomed and we deliver our brand promise throughout their stay.
• Administrative tasks: purchasing, inventory, invoice processing, reservation reconciliation, scheduling.
• Engage with guests in person to proactively meet expectations and respond to guest surveys.
• Create and evolve processes that ensure great guest experiences, and our business needs are met.
• Collaborate with your maintenance and housekeeping colleagues to ensure the guest room experience meets the brand promise.
• Lead, Manage and hold accountable the Front Desk Night audit, and Overnight team, for the lodge and Inn.
• Recruit, train, and maintain staffing to support the needs of the seasonal business needs.
• Team member recognition.
• Create opportunities for team member development.
• Work with the Director of Resort, GM, and HR team to create growth and development paths.

Benefits

• Eligible for quarterly and yearly incentive plan
• Health Benefits Package-Medical/Dental/Vision/EAP
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• Onsite parking
• Complimentary shift meal
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed