About the position
Phoenix School is seeking a detail-oriented, organized, and proactive individual to serve as our Front Office Manager. Under the supervision of the Executive Director and Principal, this position is responsible for providing a wide range of essential clerical and administrative support to the school's leadership and staff. Key responsibilities include maintaining accurate student records, assisting with daily office operations, and supporting general school processes. The ideal candidate will possess strong computer skills, proficiency in office applications and data entry, and the ability to manage receptionist duties with professionalism and efficiency. This role involves managing multiple tasks under time constraints and requires the ability to work independently with minimal supervision while handling the daily pressures of a fast-paced environment.
Responsibilities
- Perform a variety of general office duties, including answering multi-line phones, ordering and maintaining inventory of supplies, data entry, typing, copying, filing, sorting, and handling incoming and outgoing mail.
- Provides comprehensive administrative support to the building principal, including preparation of presentations, newsletters, publications, and budget tracking, as well as managing calendars, coordinating travel and room arrangements, and handling correspondence with staff, parents, students, and community members.
- Create a warm, welcoming atmosphere for visitors, parents, students, and staff in the main office; provide assistance as needed, including issuing guest badges, bus passes, and directing individuals appropriately.
- Administer medical protocols for students and provide first aid to students and staff, ensuring a safe and responsive environment.
- Maintain accurate student records, including attendance, report cards, athletic eligibility, and registration documentation.
- Support the collection and tracking of student fees, fundraising contributions, and other school and program-related accounts.
- Assist with the planning, coordination, and execution of school events and activities.
Requirements
- Demonstrated desire to work with high school students.
- Strong customer service skills with the ability to communicate professionally with students, families, and partner organizations in person, by phone, and via email.
- Excellent oral and written communication skills; able to explain information clearly and effectively to a diverse audience in non-technical terms.
- Proven ability to work independently, take initiative, and collaborate effectively as part of a team.
- Ability to remain calm under pressure and meet tight deadlines.
- High school diploma or GED required, with a minimum of two years of relevant experience in typing, general clerical work, or training-or an equivalent combination of education and experience.
- Must be a U.S. citizen, national, or lawful permanent resident.
- Must be willing to submit to and pass a drug test, which may be conducted randomly.
- Must successfully pass a fingerprint-based criminal history background check.
- Willingness to obtain, or current possession of, valid First Aid and CPR certification.
- Regular and reliable attendance is essential.
- Maintains strict confidentiality regarding student, family, staff, and school-related information.
Nice-to-haves
- Associate degree or equivalent work experience.
- Familiarity with FERPA and confidentiality policies regarding student records.
- Experience coordinating with athletic departments and/or school extracurricular programs.
- Previous supervisory experience.
- Experience working in a school setting is strongly preferred.
- Competent in computer usage and able to use standard school software (such as Synergy) and Microsoft Office Suite. Previous use of accounting software.
Benefits
- Retirement at 6% of annual earnings (employer paid)
- Individual Health Insurance + Health Savings Account (employer paid)
- Individual Dental Insurance (employer paid)
- Individual Accident and Life Insurance Coverage (employer paid)
- 7 Sick + 2 Personal leave days prorated based on date of hire
