B.F. Saul Company Hospitality - Sterling, VA
posted about 1 month ago
About the position
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! As our new Front Office Manager, working with Loudoun County's largest hospitality owner and operator, you will have complete responsibility for ensuring outstanding guest service and effective operations of the front desk at the Full-Service Holiday Inn Washington Dulles Airport hotel. You will use leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Responsibilities
- Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Responsible for management of expenses to maximize hotel profitability.
- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
- Assists with the preparation and management of the department budget.
- Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
- Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
- Responsible for interviewing, hiring, coaching, and development of all team members.
- Responsible for all required training for department team members and ensuring training records are maintained.
- Analyzes quality issues, identifies training needs and ensures implementation to improve results.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Responsible for all front desk initiatives.
- Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Requirements
- High school diploma or GED required, college degree or equivalent experience preferred.
- 2+ years of customer service and 1+ years supervisory/management experience required.
- Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
- Must be able to manage multiple priorities in a fast-paced environment.
- Demonstrates clear written and verbal communication skills.
- Ability to lift, push or pull up to 75 pounds on an occasional basis.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Vacation Policy
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
- Incentive Eligible Weekly Payroll
