About the position
Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their own terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Front office and hiring Manager, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and to elevate their confidence knowing they have someone like you by their side. Do you: Excel at working in a team? Enjoy helping clients and caregivers in the community? Take charge with a warm smile? We have an opening for a Front Office Manager who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to lead a team that is caring for a wide variety of people; spanning all ages and all abilities. We are seeking a Front office/hiring Manager to join our independently owned and operated national agency. We are scheduling interviews immediately for the Front Office/Hiring Manager position.
Responsibilities
- Operates multi-line phone system to receive and direct incoming calls.
- Obtains caller's name and purpose of call- completes a call log for all calls in Axis Care.
- Directs caller (if triage is established), records name, time of call and nature of call in online software, and tags appropriate follow-up staff or owner.
- May answer basic questions for caregiver applicants or prospective new clients.
- May participate in the on-call rotation, answering after-hours calls.
- Greets visitors and directs them to the appropriate individual.
- Assists with any filing duties and a variety of other clerical duties as necessary.
- Types email correspondence, reports and other documents as necessary.
- Collects and distributes mail and messages.
- Inventories, orders, organizes and stores all office supplies.
- Maintain confidentiality of all information pertaining to employees and clients.
- Completes all levels of the hiring process- following the owners clear directives about availability, fit-ness to do the job, ability to communicate fluently, and willingness to be a team player.
- Assists in setting up for employee orientation and training- and conducts said orientation with the Administrative Assistant's support/direction.
- Cover all call out shifts and vacations within the position's availability and cancel/reschedule clients when coverage isn't available.
Requirements
- One year supervisory or management experience in a home care setting preferred.
- Associates degree strongly preferred, or related experience.
- Knowledge of scheduling and on call procedures.
- Exemplary customer service skills.
- Proficiency in Google and Microsoft computer software.
- Ability to learn new scheduling software and retain the knowledge.
- Well-honed time management skills.
- Exemplary communication skills, both verbal and written.
- Self-motivated and can provide outstanding support to our team.
Benefits
- Competitive pay ranges between $19.00 - $23.00 per hour.
- Earn Paid time off and travel/mileage reimbursement when doing direct care.
- Liability Insurance, Workers' Compensation coverage, and unemployment insurance.
- Employee EAP.
- HUB Bux rewards program.
