Athletico Physical Therapy - Thomson, GA

posted about 1 month ago

Full-time - Entry Level
Thomson, GA
Ambulatory Health Care Services

About the position

The Front Office Coordinator at Athletico Physical Therapy plays a crucial role in delivering exceptional customer service and managing the front-office experience for patients. This position is responsible for ensuring a positive first and last impression for patients throughout their physical therapy journey, while also supporting the clinic's operational needs.

Responsibilities

  • Provide professional, friendly, and compassionate service to all patients and physical therapy staff.
  • Manage clinic scheduling to optimize patient flow and match patients with the best clinician for their needs.
  • Conduct new patient onboarding, including facility tours and data gathering.
  • Verify patient medical insurance information and manage insurance requirements.
  • Coordinate communication of patient progress to relevant parties, including physicians and case managers.
  • Assist with managing patient expectations regarding treatment frequency and discharge planning.
  • Organize cultural moments to recognize and appreciate patients' achievements.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs).
  • Provide general office, receptionist, and clerical support.

Requirements

  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient in MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with managing customer payments preferred
  • Ability to read, write, and speak English proficiently

Nice-to-haves

  • Knowledge of healthcare insurance benefits and coverage
  • Experience with requesting and managing customer payments

Benefits

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Paid parental leave
  • Paid time off
  • Pet insurance discounts
  • Medical, dental, and vision coverage starting day one
  • 15 days PTO accruing immediately upon hire
  • 6 Major Holidays off plus 2 floating holidays yearly
  • Adoption expense reimbursement
  • Physical Therapy Benefits
  • Fertility Benefits
  • Pre-Tax & Roth 401k with quarterly company match
  • Home & Auto insurance discounts
  • Student Loan Resources
  • Well-being programs (EAP and Headspace app)
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