Front Office Coordinator - Farmington Hills, MI

Athletico Physical Therapy - Farmington Hills, MI

Full-time - Entry Level

Farmington Hills, MI

Ambulatory Health Care Services

About the position

Athletico's Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient's first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico.

Responsibilities

• Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
• Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
• Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
• Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
• On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
• Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
• Organizes cultural moments (e.g., patient's physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
• Provide general office, receptionist, and clerical support to assigned location.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with the use of MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• Ability to read, write and speak English proficiently

Benefits

• Medical, dental and vision (eligibility begins day one of employment)
• 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Additional compensation opportunities on top of base pay
• Adoption expense reimbursement
• Physical Therapy Benefits
• Fertility Benefits
• Paid parental leave
• Pre-Tax & Roth 401k (for 21+) with quarterly company match
• Pet insurance discounts
• Home & Auto insurance discounts
• Student Loan Resources
• Well-being programs (EAP and Headspace app) and more