Front Office Cashier Lead

About the position

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Responsibilities

• Assist with coaching the Front Office department.
• Ensure customers receive fast, friendly, and accurate service.
• Follow AFW policies and procedures to prevent fraud.
• Rent AFW vehicles to customers.
• Process financing applications.
• Assist with processing customer transactions.
• Assist the Sales team with completing orders.
• Perform cash drawer and safe/petty cash audits.
• Report discrepancies to the AFW Management Team.

Requirements

• Able to adhere to AFW asset protection policies.
• Count the safe daily and report discrepancies.
• Maintain a professional appearance.
• Knowledge of company values: accountability, honesty, and safety.
• Positive attitude with strong inter-personal skills.
• Coordinate and work effectively with multiple departments.
• Ability to apply technology including iPad, Storis, Excel, and Windows.

Nice-to-haves

• Commitment to AFW's safety policies and procedures.
• Takes ownership for enhancing the customer experience.
• Experience in interviewing, hiring, and training new team members.
• Ability to appraise employee performance and provide feedback.
• Experience in addressing customer complaints and resolving problems.
• Ability to delegate tasks and responsibilities.
• Experience in partnering with sales associates to provide superior customer service.
• Ability to leverage technology to facilitate customer experience.
• Experience in completing customer transactions accurately at point-of-sale.
• Knowledge of the Satisfaction Guaranteed return policy.
• Experience in resolving basic customer issues.
• Ability to assist with merchandise support tasks.
• Basic internet navigation skills.

Benefits

• $19/hour and up!
• Equal employment opportunities (EEO) provided.