Front Office Cashier Lead

About the position

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Responsibilities

• Assist with coaching the Front Office department to ensure fast, friendly, and accurate customer service.
• Ensure all AFW policies and procedures are followed to prevent fraud.
• Rent AFW vehicles to customers and process financing applications.
• Assist with processing customer transactions.
• Assist the Sales team with completing orders.
• Perform cash drawer and safe/petty cash audits and report discrepancies.

Requirements

• Able to adhere to AFW asset protection policies and identify and prevent fraud.
• Count the safe daily and report any discrepancies.
• Professional appearance.
• Knowledge of company values of accountability, honesty, and safety.
• Positive attitude with strong inter-personal skills.
• Coordinate and work effectively with multiple departments.
• Ability to apply technology including iPad, Storis, Excel, and Windows.

Nice-to-haves

• Commitment to AFW's safety policies and procedures.
• Takes ownership for enhancing the customer experience.
• Interviews, hires, and assists in the training of new team members.
• Appraises employee performance and provides honest feedback.
• Addresses customer complaints and resolves problems.
• Delegate tasks and responsibilities to appropriate personnel.
• Partners with selling and sales support associates.
• Leverages technology to facilitate the customer experience.
• Completes customer transactions accurately and efficiently.
• Educates customers and employees on the Satisfaction Guaranteed return policy.
• Assists in resolving basic customer issues.
• Assists with merchandise support tasks.
• Uses basic internet navigation to access and print information/reports.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets, and UPC labels.

Benefits

• $19/hour and up!
• Pay Grade B: $16.00-$29.71