Front Office Assistant Pulmonolgy

OSF HealthCare • Rockford, IL

9h • Onsite

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

• CPR - BLS (within 90 days of onboarding)
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills.
• Detail-oriented.

Nice To Haves

• High School Diploma/ GED
• 1 year work experience in a service industry

Responsibilities

• Provides exceptional customer service to patients, families, and support systems.
• Acts as the face of the office, creating a positive first impression.
• Performs reception and clerical duties in a medical practice front office.
• Adheres to department guidelines for scheduling and registration.
• Collaborates with patients, providers, office staff, and insurance companies.
• Communicates with insurance companies to determine patient benefits.
• Completes prior-authorizations.
• Manages incoming and outgoing patient calls.
• Collects co-pays.
• Schedules appointments and procedures for patients.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings
• Focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed