Optum - Plano, TX
posted 3 months ago
Full-time - Entry Level
Plano, TX
101-250 employees
Insurance Carriers and Related Activities
About the position
As a Front Office Assistant at MedExpress, you will play a crucial role in delivering quality healthcare by providing support to patients and medical staff in a clinical setting. This position involves greeting patients, managing patient files, and ensuring a welcoming environment in our urgent care centers. Your contributions will help facilitate efficient operations and enhance patient experiences.
Responsibilities
- Assist in opening and closing the clinic, including locking and unlocking doors and maintaining a clean waiting area.
- Welcome all on-site clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries, and directing them through the registration process.
- Answer multi-phone lines, file, fax, scan documentation, and complete daily patient callbacks.
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
- Discharge patients, verify their information, and provide them with necessary documents such as discharge papers, prescriptions, or work/school excuses.
Requirements
- High School Diploma/GED (or higher).
- 1+ years of customer service experience.
- 1+ years of experience with basic computer software.
Nice-to-haves
- Understanding of occupational medicine.
- Experience collecting health insurance information and/or processing patient payments.
- Experience with patient registration.
- 6+ months of experience navigating computer systems, tools, and technologies such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems.
Benefits
- Competitive salary and performance recognition.
- Opportunities for professional development and career growth.
- Supportive work environment with a focus on teamwork.
