Trump Hotel Collection - Doral, FL

posted 27 days ago

Full-time - Entry Level
Doral, FL
Accommodation

About the position

The position is focused on ensuring a seamless guest experience during their arrival, stay, and departure at the resort. The role involves familiarizing guests with their rooms and the features available to them. The individual will be responsible for completing the VIP registration process, managing guest requests, and addressing any issues that arise during their stay.

Responsibilities

  • Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Makes appropriate selection of rooms based on guest needs and codes electronic keys.
  • Ensures guest knows location of room and arranges for associate to accompany guest to room.
  • Provides welcome packet containing room keys and tokens of appreciation to guest.
  • Works with Leader to ensure rooms and services are correctly accounted for within guest statement.
  • Assists guest with check out payments or charges and accepts various forms of payment.
  • Greets guests immediately with a friendly and sincere welcome.
  • Receives special requests from guests and forwards requests to appropriate associates.
  • Establishes food safety/sanitation standards in compliance with federal and state regulations.
  • Promptly answers the telephone and web inquiries, inputs messages into the computer.
  • Fields guest complaints, conducting thorough research to develop effective solutions.
  • Remains calm and alert during emergency situations and heavy resort activity.

Requirements

  • High school graduate or equivalent required.
  • One to two years of prior guest service experience preferred.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Considerable skill in the use of a calculator for moderately complex mathematical calculations.
  • Ability to effectively deal with internal and external guests with patience, tact, and diplomacy.

Nice-to-haves

  • Four year college degree preferred.
  • Prior hospitality experience preferred.
  • Ability to speak multiple languages is desirable.

Benefits

  • $500 Sign-on Bonus, with $250 upon successful 90 day completion and $250 upon 180 day completion of employment.
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