Front of House Manager

$50,000 - $70,000/Yr

AVAZZI, LLC - Wisconsin Dells, WI

Full-time - Mid Level

Wisconsin Dells, WI

About the position

The Front of House Manager plays a crucial role in ensuring a seamless and enjoyable dining experience for guests. This position involves overseeing all front-of-house operations, managing staff, and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.

Responsibilities

• Supervise daily front-of-house operations to ensure exceptional service and guest satisfaction.
• Manage and train staff, including servers, hosts, and bartenders, to uphold service standards.
• Coordinate shift management, ensuring adequate staffing levels during peak hours.
• Oversee catering operations and special events, ensuring all details are executed flawlessly.
• Handle customer inquiries and complaints with professionalism and efficiency.
• Maintain cleanliness and organization of the dining area to create a welcoming atmosphere.
• Collaborate with kitchen staff to ensure timely food service and quality control.
• Conduct interviews and participate in the hiring process for new front-of-house team members.

Requirements

• Proven experience in team management within the food service industry.
• Strong knowledge of hospitality management principles and practices.
• Excellent customer service skills with a focus on guest satisfaction.
• Ability to effectively train staff on food handling procedures and service protocols.
• Experience in shift management to optimize operational efficiency.
• Leadership qualities that inspire and motivate team members.
• Familiarity with catering operations is a plus.
• Strong communication skills to interact effectively with guests and staff alike.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance