Pick And Save - Franklin, WI

posted 21 days ago

Full-time
Franklin, WI
Building Material and Garden Equipment and Supplies Dealers

About the position

The Front End/Lead Clerk position is responsible for overseeing the daily operations of the Front End department, ensuring adherence to company policies and procedures while promoting a positive shopping experience for customers. This role emphasizes customer service, effective communication, and the ability to manage various operational components, including staffing, merchandising, and inventory management.

Responsibilities

  • Provide day-to-day support of all Front End department operations, policies, processes, and procedures.
  • Ensure safe, effective, and efficient customer service is provided throughout the department.
  • Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
  • Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
  • Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
  • Provide training, support, and follow-up on all aspects of Key Retailing.
  • Coach and train customer service manager and front end supervisors.
  • Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
  • Follow through on special assignments and perform any and all duties as assigned.

Requirements

  • Store retail experience with an emphasis on customer service and front-end operations.
  • Ability to multi-task and handle large workloads.
  • Effective written and oral communication skills.
  • Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
  • Understanding of all key components of department operations (ie. managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
  • Past work record must exhibit a high level of integrity and dependability.

Nice-to-haves

  • Thorough experience in customer service and all phases of front-end operations.
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