Front Desk

Remington Hospitality • San Diego, CA

4d • Onsite

About The Position

This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. The position also assists in pre-registration and blocking of reservations when necessary. A key responsibility is to promptly, accurately, and efficiently post all charges. The Front Desk associate must have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. This role requires accurate cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. The associate will review any reservations with special requests and work to block rooms accordingly. Knowledge of hotel rates, discounts, and how to handle each is essential. The role also requires a working knowledge of reservations and procedures, including how to take same-day reservations (approximately 2 minutes) and to know and follow cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• A minimum of 1-2 years of customer service employment history.
• Positive attitude working with diverse groups of people.

Nice To Haves

• OPERA PMS systems knowledge a plus.
• Bilingual candidate a plus!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed