Front Desk

$27,040 - $27,040/Yr

Mountaire Farms - Kendall, FL

posted 19 days ago

Full-time - Entry Level
Kendall, FL
51-100 employees
Animal Production and Aquaculture

About the position

As a Front Desk Sales Associate at Planet Fitness, you will play a crucial role in providing exceptional customer service to members, prospective members, and guests. Your primary responsibility will be to create a welcoming environment that embodies the Judgement Free Zone® philosophy, ensuring that all visitors feel valued and supported in their fitness journeys. This part-time position involves various tasks, including greeting members, handling membership inquiries, and maintaining cleanliness within the facility.

Responsibilities

  • Greet members and guests as they enter and exit the club, assisting them with any questions or concerns.
  • Promote the Judgement Free Zone® by connecting with members on the club floor and offering support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as sign-ups, updates, cancellations, and collecting unpaid balances.
  • Conduct prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions accurately and drive sales goals.
  • Regularly clean and sanitize exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean, stocked, and clutter-free by following the routine cleaning schedule.
  • Perform comprehensive walks of all club areas to address safety/policy issues and cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken or missing equipment.

Requirements

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age.
  • Willingness to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
  • Ability to lift up to 50 pounds.
  • Ability to walk and stand for prolonged periods of time.
  • Ability to continuously talk in person or on the phone during shift.
  • Occasional exposure to cleaning chemicals during shift.

Benefits

  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance
  • Free Black Card Membership
  • 401(K) Plan
  • On-Demand Pay
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