Front Desk Supervisor Residence Inn by Marriott Boston Downtown/Seaport

Claremont•Boston, MA

3d•Onsite

About The Position

As a Front Desk Supervisor, you will be a role model, sharing your expertise and continually inspiring the Front Desk Team. As a supervisor, you will ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, and all necessary supporting bills and vouchers are attached for direct settlements.

Requirements

Minimum 2 to 3 years' work experience as a Front Desk Supervisor
Experience of motivating and leading a winning team
FOSSE experience
Computer Knowledge and experience in MS office programs
Excellent communication skills
Ability to remain calm while under pressure

Nice To Haves

Degree or Diploma in Hospitality Management is an asset or Graduate with bachelor’s degree in a related field

Responsibilities

Oversee daily operations to ensure an optimal level of service and hospitality is provided to guests.
Train, direct, and support the front desk team, ensuring adherence to standard operating procedures and quality service.
Assign rooms to expected arrivals, considering guests' preferences and special requests.
Utilize creative selling techniques to increase room occupancy and revenue.
Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
Resolve customer issues and complaints efficiently to maintain high levels of customer satisfaction.
Build strong relationships with other departments, particularly housekeeping and reservations.
Control cash transactions at the front desk and maintain responsibility for your personal bank as per hotel policy.
Ensure all billing instructions are correctly updated and cross-checked.
Operate telephone equipment, assist with incoming and outgoing calls, set wake-up calls, enable DND (Do Not Disturb), and page in-house guests.
Perform other duties as assigned by management.