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Front Desk Receptionist/Office Assistant
Mario Sanchez - Los Angeles, CA
posted 2 months ago
About the position
The Front Desk Receptionist/Office Assistant position at Los Taxes De America & Tax Leaders Of America, LLC is a full-time role focused on providing exceptional customer service and administrative support in a busy office environment. The ideal candidate will be fluent in both Spanish and English, as the role involves interacting with clients primarily through inbound calls. The receptionist will play a key role in maintaining office organization and assisting clients with various tasks, contributing to the company's mission of helping taxpayers save on tax debt.
Responsibilities
- Answering inbound calls from current clients
- Transferring calls to Senior Director or Case Managers
- Sending emails to clients
- Sending and receiving faxes, scanning important documents
- Assisting clients with forms
- Maintaining office organization and managing office supplies
- Some face-to-face meetings with clients or prospects
Requirements
- Fluency in Spanish and English
- 5 years of experience in a call center
- High school diploma or equivalent
- Strong customer service skills
- Ability to multitask and prioritize
- Dependability and reliability
- Familiarity with Microsoft Office
- Problem-solving skills
- Ability to work under pressure
- Attention to detail
- Adaptability
- Professional phone etiquette
