Sea Island - Sea Island, GA

posted about 1 month ago

- Entry Level
Sea Island, GA
Accommodation

About the position

As a Guest Services Representative at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island with every interaction, including your warm greetings and telephone courtesy. You provide friendly, attentive, and timely service, engaging every guest to create a positive and seamless experience throughout their visit. As a member of our Guest Services team, you live and share your passion for genuine hospitality in your commitment to enriching lives. You are vital to Sea Island's culture of delivering meaningful, memorable experiences. You enthusiastically greet all hotel guests and members, anticipating and responding to their needs to create an exceptional experience. You conscientiously follow procedures for guest check-in and departure to include posting room charges, processing payments, and ensuring accuracy on guest accounts. As a dependable member of the Guest Services team, you communicate effectively with Housekeeping, Concierge, and other departments to obtain current information on guest room status, and always provide Five-Star service. You also reliably coordinate prompt delivery of messages, guest mail, and gifts to guest rooms.

Responsibilities

  • Maintain knowledge of Sea Island's properties, services, offerings, and the local area to answer questions and enthusiastically share this information with guests and members.
  • Consistently follow your team's processes and procedures, including standards for quality, timing, attendance, and appearance.
  • Maintain a clean and organized work environment and immediately report any maintenance or safety issues.
  • Utilize creative problem resolution skills to help resolve service issues in a timely and positive way, following up with guests, members, and other departments as needed.
  • Willing and timely execution of other duties as delegated by leadership.

Requirements

  • Minimum one (1) year experience in Guest Services at a luxury hotel or resort is preferred
  • Computer skills and proficiency in Microsoft Office software applications such as Word, Excel, and Outlook
  • Physical strength and stamina to perform a role in guest services in a resort environment, maintain ongoing physical activity throughout a scheduled shift to include lifting 30+ pounds, comfort with noise levels and repetitive tasks with or without a reasonable accommodation
  • Ability to kneel, crouch, squat, climb, stand, sit, reach, stretch, bend, push, pull, and walk, for prolonged periods
  • Timeliness and flexibility - you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays.
  • Excellent communication skills in English, both written and verbal
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