Front Desk Receptionist and Dental Assistant
Palisades Endodontics - Fort Lee, NJ
posted 4 months ago
About the position
Palisades Endodontics is a small business located in Fort Lee, NJ, dedicated to providing exceptional service to our highly anxious patients. We are currently seeking a Front Desk Receptionist and Dental Assistant to join our team. The ideal candidate will possess excellent customer service skills and the ability to multitask efficiently in a fast-paced environment. This role is crucial in ensuring that our office runs smoothly and that our patients feel welcomed and cared for from the moment they arrive. As a Front Desk Receptionist, you will be the first point of contact for our patients. Your responsibilities will include greeting and welcoming guests as they arrive, directing them to complete office intake forms, confirming insurance benefits, and keeping the office on schedule. You will also be responsible for answering, screening, and forwarding incoming phone calls, scheduling patients, and accommodating emergency patients as soon as possible. Providing basic and accurate information in-person and via phone or email is essential, as is managing daily mail and deliveries, responding to email communications, and performing other clerical duties such as filing, photocopying, transcribing, and faxing. Maintaining a clean and presentable front desk is also part of your duties, along with processing payments via check and credit card. We pride ourselves on our modern office setting and the supportive work environment we provide. Our team is professional and agile, and we strive to create a workplace where your skills will be valued and developed. If you are a detail-oriented individual with a passion for customer service, we would love to hear from you!
Responsibilities
- Greet and welcome guests as soon as they arrive to the office
- Direct visitors to complete office intake forms and confirm insurance benefits
- Keep the office on schedule
- Answer, screen, and forward incoming phone calls
- Schedule patients and accommodate emergency patients as soon as possible
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Respond to email communications
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Maintain a clean and presentable front desk
- Post and deposit check and credit card payments
Requirements
- Proven work experience as a Dental Receptionist, Front Office Representative, or similar role
- Proficient with office equipment (e.g., printers, copiers), MS Office, Excel
- Solid written and verbal communication skills; Spanish speaking is a bonus
- Excellent organizational skills
- Multitasking and time-management skills
- Customer service-oriented approach
Nice-to-haves
- Experience as a Medical Receptionist or in a Dental Office
- Event planning experience
- Customer support experience
- Strong phone etiquette
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Paid time off
- Professional development assistance
- Retirement plan
