Penn Entertainment - Council Bluffs, IA
posted about 2 months ago
Full-time - Entry Level
Council Bluffs, IA
11-50 employees
Performing Arts, Spectator Sports, and Related Industries
About the position
The Front Desk & PBX Clerk at PENN Entertainment is responsible for providing friendly and efficient service to guests during check-in and check-out procedures. This role involves making and confirming reservations, assisting guests with inquiries, and ensuring a smooth and welcoming experience for all visitors. The position requires strong interpersonal skills and the ability to handle various customer service tasks in a fast-paced environment.
Responsibilities
- Provides friendly and efficient service to guests during check in/check out procedures.
- Makes and confirms reservations and assists guests with problems or questions.
- Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
- Accurately enters all reservations into the computer system according to department policy and procedure.
- Provides information to guests regarding local services and events.
Requirements
- Prior hospitality or Front Desk experience preferred.
- Strong computer skills with proficiency in Microsoft Office applications preferred.
- Must possess excellent interpersonal skills.
- Must have basic math and money handling skills.
- Ability to provide excellent customer service.
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
Benefits
- Day 1 Benefits
- 401k Program
- Company Perks
- Career Opportunities
- Advancement Programs
- Scholarships
