Front Desk Mornings

$33,280 - $33,280/Yr

Aimbridge Hospitality - Carmel, IN

Full-time - Entry Level

Carmel, IN

1,001-5,000 employees

Accommodation

About the position

The Front Desk Agent at Aimbridge Hospitality is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. This role requires a friendly demeanor, attention to detail, and the ability to handle various guest inquiries and requests efficiently. The position primarily involves working morning shifts, with a focus on maintaining high standards of service and operational efficiency.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Maintain an up-to-date working knowledge of all property amenities as well as any special events and local area attractions.
• Perform other duties as assigned, including maintaining a clean and organized work area.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
• Must be able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to and clarifying issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, including basic arithmetic functions.
• Operational knowledge of Microsoft Office suite.

Nice-to-haves

• Understanding of hotel products and guest services (i.e., lifestyle, full service, resort, etc.).
• Ability to participate in the creation of an enjoyable work environment.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan