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FRONT DESK GUEST REPRESENTATIVE - PT
$27,040 - $27,040/Yr
OYO Hotel & Casino Las Vegas - Las Vegas, NV
posted about 2 months ago
Part-time - Entry Level
Las Vegas, NV
About the position
The Front Desk Guest Representative at OYO Hotel & Casino Las Vegas is responsible for providing exceptional customer service by assisting guests with their requests and inquiries. This part-time role involves handling incoming and outgoing calls, dispatching services, and maintaining accurate records while ensuring a positive guest experience in a fast-paced environment.
Responsibilities
- Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner.
- Provide dispatch services for guest requests related to luggage assistance, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance, and other special services.
- Perform data entry for requested services in housekeeping, front desk, and facilities.
- Inform guests of property functions and facilities upon request.
- Maintain accurate records for all requests and keep property information up-to-date.
- Maintain complete knowledge of all room service menu items and recommend additional food items.
- Ensure that customer requests are met and confirmed within management guidelines.
- Operate the TDD machine and work with supervisors to evaluate performance.
- Provide management with observations from customer interactions to improve services.
- Perform all other job-related duties as assigned.
Requirements
- Must be 21 years of age or older.
- One year of high volume call center or customer service experience, or an equivalent combination of education, training, and experience.
- Effectively communicate in English, both in written and oral forms.
- High school diploma or equivalent.
- Work varied shifts, including weekends and holidays.
Nice-to-haves
- Experience working in a similar hotel setting.
- Experience with Opera.
Benefits
- Employee assistance program
- Employee discount
- Food provided
- Free parking
