Front Desk Coordinator

$37,440 - $45,760/Yr

National Scoliosis Center - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

About the position

The Front Desk Coordinator at the National Scoliosis Center is responsible for creating a positive first impression for patients and ensuring exceptional service at the front office. This role involves managing patient interactions, handling documentation, and supporting the overall patient experience in a medical setting.

Responsibilities

• Greet and check-in patients, collecting necessary documentation such as insurance cards and IDs.
• Establish and build rapport with patients, treating them and their families with respect.
• Escort patients to exam rooms and announce their arrival to medical staff.
• Prepare patient intake forms and registration forms for new patients.
• Collect and update patient information, including height and weight.
• Scan documents and ensure they are saved in patient records.
• Collect payments and complete charge slips for the billing department.
• Schedule follow-up appointments and check out patients after visits.
• Answer phones, assess caller needs, and provide assistance or transfer calls as necessary.
• Audit electronic charts for future appointments and confirm upcoming appointments for providers.
• Protect patient health information according to HIPAA standards.
• Report any unsafe practices or conditions to management.
• Maintain cleanliness of exam rooms and common areas.

Requirements

• 1-3 years of experience as a receptionist or front desk assistant, preferably in a medical setting.
• Proficiency in Microsoft Office Suite.
• Experience with AdvancedMD or other Electronic Medical Record systems.
• Knowledge of HIPAA regulations regarding patient health information.
• Exceptional interpersonal skills and service orientation.
• Strong organizational and prioritization skills.

Nice-to-haves

• Prior experience in a medical-related field is a plus.
• Ability to work well in a fast-paced environment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance