Front Desk Coordinator

Lords and Ladies Salon and Medical Spa- Douglassville • Douglassville, PA

23d • Onsite

About The Position

The Front Desk Coordinator serves as the first point of contact for all guests and plays a key role in creating a welcoming, organized, and professional salon and spa experience. This role is responsible for managing appointments, supporting service providers, handling transactions, and maintaining a positive and efficient front desk environment.

Requirements

• High school diploma or equivalent
• Previous customer service or front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficient with computers and scheduling systems (training provided)
• Professional appearance and demeanor
• Availability to work a flexible schedule, including evenings and weekends

Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Answer phones, respond to inquiries, and book appointments using the salon software system
• Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction
• Handle guest check-ins and check-outs, including retail sales and payment processing
• Maintain a clean and organized front desk and lobby area
• Support the service team by monitoring appointment flow and communicating updates
• Promote and educate guests on retail products, service packages, and promotions
• Resolve scheduling conflicts or guest concerns with a solution-oriented mindset
• Assist with inventory tracking and receiving deliveries as needed
• Represent Lords & Ladies with professionalism in appearance, tone, and communication
• Participate in ongoing training, meetings, and company events

Benefits

• Competitive hourly pay starting at $12 and above depending on experience and full time or part time.
• Short- and long-term disability (Depending on Full Time)
• Paid time off (PTO) (Depending on Full Time)
• Opportunities for growth and advancement
• Simple IRA Options (If Eligible via Handbook)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED