Front Desk Coordinator

$33,280 - $36,400/Yr

Floyd's 99 Barbershop - Aldie, VA

Full-time

Aldie, VA

Personal and Laundry Services

About the position

Floyd's Barbershop is seeking a Customer Service Coordinator who is outgoing and customer-focused. This role involves managing customer interactions, providing support, and ensuring a high level of service in a fun and relaxed environment. The position offers opportunities for growth and includes a competitive hourly wage along with various benefits.

Responsibilities

• Answer shop phones, make reservations, and answer questions regarding services.
• Quote wait times and take necessary messages for staff.
• Communicate service pricing, providing quotes, and upselling retailing and services as needed.
• Participate in company initiatives and ongoing promotions.
• Provide a high level of support and customer service for clients and team members.
• Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process.
• Maintain the organization of the front desk at all times.
• Perform cleaning duties throughout the shift to ensure company brand standards are met.
• Ensure shop equipment and supplies are stocked and organized.
• Assist with retail presentation and stocking.

Requirements

• 2+ years of experience in a customer-facing role within Retail, Hospitality, or the Beauty Industry is required.
• Experience in a fast-paced environment.
• Strong desire to help others and team-focus.
• Excellent phone and in-person communication skills with both clients and coworkers.
• Ability to organize, prioritize, and follow up effectively.
• Ability to work a flexible schedule, including nights and weekends.
• Critical thinker who can maintain confidentiality, be concise, and very detail-oriented.

Benefits

• Hourly pay of $16-17.50/hour
• Monthly bonus potential
• Full health benefits for full-time employees (Medical, Dental, Vision)
• Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
• Ongoing opportunity for growth
• Fun and relaxed environment where individuality is embraced and celebrated
• Free Services monthly
• Discounts on products