PM Front Desk Clerk
DelMonte Hotel Group•City of Albany, NY
•$17 - $17•Onsite
About The Position
The DelMonte Hotel Group is seeking experienced and driven candidates to serve as a Front Desk Clerk. This role is key to ensuring a great guest and colleague experience. We offer competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement. Join our family and build a career with us.
Requirements
- 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work a flexible schedule
- Maintain a valid Driver’s License from the state which you reside with no major violations.
Responsibilities
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges, compute bills, collect payments, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hotel hours and services (restaurant, lounge, room service).
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
- Assist in checking all lobby fixtures, equipment, and conditions for proper operation and maintenance, reporting deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
- Perform laundry duties as needed (Fairfield Inn only).
- Maintain continental breakfast, including closing and cleaning of the area (Fairfield Inn only).
Benefits
- Competitive compensation packages
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
