Front Desk Clerk, Courtyard Suwanee, GA

$24,960 - $29,120/Yr

Courtyard Suwanee, GA - Suwanee, GA

Full-time - Entry Level

Suwanee, GA

About the position

The Front Desk Clerk at Courtyard Suwanee, GA is responsible for providing exceptional customer service to guests during their stay. This role involves greeting guests, managing reservations, handling payments, and addressing guest inquiries and complaints. The clerk plays a crucial role in ensuring a positive experience for guests, promoting hotel services, and maintaining effective communication with other departments.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the 'preferred' guest program and provide recognition and benefits to members.
• Accept payment for guests' accounts at registration and checkout.
• Maintain a house bank and accurately report receipts daily.
• Issue keys and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone inquiries politely and efficiently.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area and hotel services.
• Handle messages, wake-up calls, mail, and faxes properly.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.

Requirements

• High School diploma or equivalent.
• Experience with hotel processes and standards, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt.
• Good communication skills, both verbal and written.
• Basic computational and computer skills.
• Extensive knowledge of hotel services and local attractions.

Nice-to-haves

• Experience in a customer service role.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Referral program