Front Desk Associate

$31,200 - $31,200/Yr

Lumos Yoga And Barre - Philadelphia, PA

posted 2 months ago

Part-time - Entry Level
Philadelphia, PA
Educational Services

About the position

Lumos Yoga & Barre is seeking two Front Desk Associates to serve as the face of the studio and the initial point of contact for members and new clients. This part-time role involves managing front desk tasks, maintaining studio cleanliness, and performing clerical duties in the studio's software systems. The ideal candidates will have strong communication skills, a passion for customer service, and a commitment to the fitness community.

Responsibilities

  • Serve as the face of the studio and initial point of contact for members and new clients.
  • Promote the mission and values of Lumos, with familiarity in studio modalities, instructors, and policies.
  • Greet members, clients, and prospective clients, providing high levels of customer service and hospitality.
  • Support instructors by ensuring smooth check-in processes and assisting with room setup.
  • Maintain the cleanliness and neatness of the studio, including lobby, bathrooms, and studio rooms.
  • Perform administrative duties such as answering phones, cash handling, and member account updates.
  • Handle complaints and resolve issues promptly, escalating to management as needed.
  • Maintain knowledge of current class pricing, events, promotions, and retail products.
  • Keep supervisors informed of any significant issues and take corrective action when necessary.
  • Respond to management messages and emails in a timely manner.

Requirements

  • Customer-oriented with strong verbal communication skills.
  • Ability to function well in a fast-paced environment and multitask effectively.
  • Willingness to initiate tasks and perform duties without direction.
  • Computer literate with the ability to learn software programs quickly.
  • Team player who can work cohesively with other staff members.
  • Experience with Momence and/or Square is a plus, but not required.

Nice-to-haves

  • Experience working in a fitness studio setting or in other customer-facing positions.
  • Organizational skills (1 year preferred).

Benefits

  • Fun and community-oriented workplace
  • Free Membership to Fitness Classes
  • Discounts on retail items and specialty workshops
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