Front Desk Associate

Club4 Fitness - Ridgeland, MS

Part-time - Entry Level

Ridgeland, MS

About the position

The Front Desk Associate plays a crucial role in providing exceptional customer service to CLUB4 Fitness members and prospective members. This part-time position involves various front desk activities, including greeting guests, answering inquiries, and assisting with membership processes, all while maintaining a welcoming and clean environment.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions and concerns in a timely and professional manner, escalating to management as necessary.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
• Strong listening skills with the ability to empathize and problem-solve with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.
• Must be 18 years of age or older.

Nice-to-haves

• CPR / AED certification preferred.