About the position
As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need.
Responsibilities
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Ensure all guest information is correct and entered correctly
- Perform a variety of administration tasks including guest correspondence and reporting tasks
- Actively promote the Fairmont Brand through adhering to our mission statement and values
Requirements
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be Eligible to work in the UK
Benefits
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
