Front Desk Agent

StepStone Hospitality • Rocky Mount, NC

20h

About The Position

Greet and assist guests with check-ins, check-outs, and reservations. Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude. Process payments, verify guest information, and maintain accurate records. Coordinate with other departments to ensure seamless guest experiences. Answer phone calls and respond to emails in a timely and courteous manner. Maintain a clean, organized, and inviting front desk area. If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you!

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates

Nice To Haves

• Additional language ability preferred
• CPR and first aid training preferred

Responsibilities

• Greet and assist guests with check-ins, check-outs, and reservations.
• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
• Process payments, verify guest information, and maintain accurate records.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls and respond to emails in a timely and courteous manner.
• Maintain a clean, organized, and inviting front desk area.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED