Front Desk Agent
About The Position
The placement opportunity includes several departments and positions designed to provide a comprehensive introduction to Hyatt Regency New Orleans and develop skills in various aspects of hotel operations. The initial orientation phase focuses on familiarizing the individual with the company's culture, systems, brand standards, and operational environment, emphasizing Hyatt's core purpose of caring for people. Subsequent rotations include Front Desk Agent, Guest Services Agent, and Rooms Controller Agent, each offering hands-on experience in daily operations, guest relations, VIP services, and inventory management within a high-volume, full-service hotel setting. The goal is to equip the individual with the necessary skills to provide a high standard of service and support front office operations effectively in a large-scale convention hotel.
Requirements
- Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR
- Have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR
- Have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
- Shown consistent career growth over the last years
- Shown serious commitment to your most recent employers.
Responsibilities
- Provide a comprehensive introduction to Hyatt Regency New Orleans, including company culture, systems, brand standards, and operational environment.
- Gain an in-depth understanding of Hyatt’s core purpose and guiding principles for guest and colleague interactions.
- Learn to navigate essential systems such as Hyatt Connect, Kronos, ADP Colleague Self Service, and Hyatt Policies & Procedures.
- Receive an introduction to the local community, including housing, transportation, cultural attractions, and entertainment.
- Develop comprehensive Front Office skills in daily operations within a high-volume, full-service hotel environment.
- Deliver exceptional personalized service and handle guest concerns professionally.
- Master check-in and check-out procedures, arrival and departure processes, and use of AM and PM checklists.
- Become comfortable using tools like the Relocation Spreadsheet and develop strong time management and organizational skills.
- Gain proficiency in Opera Property Management System to manage reservations, guest profiles, and room assignments.
- Learn to use HotSOS to coordinate guest requests, maintenance, and service recovery.
- Develop advanced Guest Services skills with a focus on VIP guest relations and personalized service.
- Learn processes for preparing VIP and repeat guest arrivals, including assigning amenities and coordinating special requests.
- Gain experience in the Lobby Ambassador role, providing personalized service during hotel events and enhancing the guest experience.
- Gain hands-on experience in Rooms Controller operations, focusing on managing room inventory and coordinating group arrivals.
- Learn to ensure group check-ins are efficiently prepared, including pre-keying rooms and organizing meal coupons.
- Verify that billing details are accurately reflected in all reservations.
- Assist in coordinating arrivals for various segments such as travel groups, large conventions, and daily airline arrivals.
- Prepare room assignments, monitor airline schedules, and ensure timely accommodations for crew members and pilots.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
