Hotel, Front Desk Agent (Part-Time)
About The Position
Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. This role involves checking guests in on arrival and out on departure, posting charges to appropriate guest accounts, and assisting guests with disabilities. You will also manage online, phone, and in-person room reservations, arrange specialized services for VIP customers, and operate the switchboard while assisting with inquiries. Collaboration with other internal departments is key to ensuring guest satisfaction. This position requires compliance with company procedures and safety policies, and the creation and maintenance of a positive and safe work environment, promoting positive team member relations and reporting issues to the appropriate personnel. Other duties may be assigned.
Requirements
- 2 (two) years of customer service experience.
- 1 (one) year of luxury hospitality experience.
Nice To Haves
- Tribal gaming experience a plus.
Responsibilities
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Assisting guests with disabilities.
- Manage online, phone, and in-person, room reservations.
- Arrange specialized services for VIP customers.
- Operating switchboard and assisting with inquiries.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
- Perform other duties as assigned.
Benefits
- Competitive salary of $20.08/hr.
- Discretionary performance bonuses 2x a year!
- Complimentary meals
- Covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
