Front Desk Agent

$33,280 - $35,360/Yr

Envision Physician Services - South Saint Paul, MN

posted 13 days ago

Part-time - Entry Level
South Saint Paul, MN
Ambulatory Health Care Services

About the position

The Front Desk Agent is responsible for providing exceptional customer service to guests, managing guest inquiries, and ensuring a smooth operation at the front desk. This role involves handling a high volume of guest calls, processing room service orders, and addressing various guest needs to enhance their experience at the hotel.

Responsibilities

  • Surpassing guest expectations
  • Handling heavy guest call volume related to housekeeping, engineering, room service, etc.
  • Placing room service orders via hotel computer system
  • Processing all guest calls related to housekeeping and engineering, following up to ensure complete guest satisfaction
  • Performing any other job-related duties as assigned

Requirements

  • Excellent attention to detail
  • Ability to handle multiple tasks
  • Excellent communication and interpersonal skills
  • Ability to effectively communicate with guests, team members, and department managers
  • Strong team spirit
  • Prior customer service experience
  • Knowledge of basic PC skills
  • Microsoft/Excel experience is a plus

Benefits

  • Employee discount
  • Flexible schedule
  • Paid time off
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