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Front Desk Agent
$29,120 - $33,280/Yr
Extended Stay America - Carnegie, PA
posted 2 months ago
Part-time - Entry Level
Carnegie, PA
Accommodation
About the position
The Front Desk Agent at Extended Stay Hotels is responsible for delivering exceptional customer service to guests. This part-time role involves greeting guests, managing reservations, and providing information about hotel services and the local area. The ideal candidate will possess strong communication skills and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival.
- Answer phones and respond to guest inquiries in a timely manner.
- Manage reservations and check-ins/check-outs.
- Process payments and handle cash transactions accurately.
- Maintain a clean and organized front desk area.
- Provide information about the hotel, its services, and the surrounding area.
- Handle guest complaints in a professional manner.
Requirements
- Hospitality experience
- Customer service skills
- Front desk experience
- Phone etiquette
- Strong communication skills
- Entry-level hotel experience preferred
