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Front Desk Agent
$36,400 - $36,400/Yr
The Dunlin - Johns Island, SC
posted 2 months ago
Full-time - Entry Level
Johns Island, SC
About the position
The Front Desk Agent at The Dunlin serves as the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring a positive experience from check-in to check-out. This role requires excellent customer service skills, attention to detail, and the ability to manage various tasks efficiently while providing information about hotel services and amenities.
Responsibilities
- Greet guests upon arrival and facilitate smooth check-in/check-out processes.
- Provide information about hotel services, amenities, and policies.
- Handle room reservations, confirm guest details, and assign rooms.
- Communicate special requests or accommodations to relevant departments.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Process payments and handle financial transactions accurately.
- Serve as a central point of communication between guests and hotel departments.
- Maintain accurate records of guest interactions and requests.
Requirements
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skills.
Benefits
- Free Parking
- Paid Holidays
- Free Team Member Cafeteria
- Holiday Pay
- Team Member Stay Program
- 50% off F&B + Spa
