Hilton - Evanston, IL
posted about 2 months ago
Part-time - Entry Level
Evanston, IL
Accommodation
About the position
The Front Desk Agent at Hilton Garden Inn Chicago North Shore/Evanston plays a vital role in creating memorable experiences for guests. This position requires a charismatic and outgoing individual who will manage guest check-ins, provide information, and ensure a welcoming atmosphere. The role offers opportunities for career advancement within the hospitality industry, emphasizing teamwork and personal growth.
Responsibilities
- Welcome guests and manage their information.
- Distribute keys and assign rooms to guests.
- Answer general inquiries to ensure guests have an excellent stay.
- Provide attentive service and create lasting impressions for guests.
Requirements
- Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right candidate.
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
- Strong communication and listening skills with excellent speaking, reading, and writing ability.
- Fluency in English; Spanish language skills are highly desired.
- Flexible schedule required for days, weekends, and holidays.
- High energy with effective and influential people skills.
- Positive attitude and the desire to motivate others.
- Ability to prioritize and manage multiple projects simultaneously.
Nice-to-haves
- Experience in a luxury hotel environment.
- Additional language skills beyond English and Spanish.
Benefits
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- Employee discount
- Opportunities for advancement
- Referral program
