Front Desk Agent Marriott Hotels Ocala FL, Full Time Hospitality

About the position

As a Front Desk Agent at Marriott Hotels, you will serve as the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. This role is crucial in creating a positive and memorable experience for every guest, involving various responsibilities from managing reservations to addressing guest inquiries and complaints.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Inspect rooms and common areas, and enforce rules
• Confirm group reservations and arrange personalized services
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Cross-train other departments including breakfast and laundry

Requirements

• Excellent communication and interpersonal skills
• Customer-focused with a passion for providing exceptional service
• Strong problem-solving abilities and attention to detail
• Organizational skills
• Desire to learn and grow
• Ability to work in a fast-paced environment
• Computer proficiency and experience with hotel management software is a plus
• Previous hotel front desk or customer service experience preferred

Nice-to-haves

• Experience with Fosse PMS
• Multilingual capabilities

Benefits

• Employee discount
• Flexible schedule
• On-the-job training
• Ongoing training and development opportunities
• Opportunities for growth within the Hotel Industry
• Friendly and supportive team environment