Front Desk Agent/Guest Service Representative

IMG Academy • Bradenton, FL

2d

About The Position

Responsible for providing attentive and efficient service to hotel guests before arrival, throughout their stay, and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.

Requirements

• Previous experience in hotel Guest Services is preferred but not required
• High School diploma or equivalent
• Proven experience providing high-quality customer service in a hospitality, retail, or service-oriented environment
• Strong verbal communication and customer service skills
• Ability to remain calm, professional, and composed in high-pressure or fast-paced situations
• Effective problem-solving skills with the ability to anticipate and resolve guest issues
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Positive attitude with a collaborative, team-oriented mindset

Responsibilities

• Check guests in and out, answer phones, and assist with various guest needs throughout the day
• Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
• Review and manage guest request logs to ensure requests are executed accurately and timely
• Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
• Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations
• Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
• Handle guest challenges in a friendly, professional, and solution-oriented manner
• Ensure proper logging, handling, and delivery of guest packages, mail, and messages
• Maintain effective communication and teamwork with hotel staff and other departments
• Document incidents, maintenance issues, or guest feedback in required systems
• Protect confidential guest and proprietary information in accordance with company policies
• Other duties as assigned by management

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED