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Aeon - Minneapolis, MN

posted 8 days ago

Minneapolis, MN
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

We are seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, Archdale in Downtown Minneapolis. This people-oriented, dependable and timely person with high emotional maturity will perform front desk duties with some light security functions, reporting to the Site Manager.

Responsibilities

  • Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
  • Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
  • Must be able to take charge and direct others in emergencies as they arise.
  • Compose comprehensive reports outlining observations and activities during their assigned shift.
  • Administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.
  • Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
  • Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
  • Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
  • Maintain desk area and lobby to ensure neat and professional appearance.
  • Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.
  • Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.

Requirements

  • 1+ years of security experience or the equivalent is strongly preferred.
  • Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
  • Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service.
  • Proven ability to create and sustain positive resident relations while maintaining professional boundaries.
  • Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
  • Proven ability to work independently and on a team.
  • Must have the ability to maintain prompt and committed attendance.
  • Must be a resourceful, problem solving, relationship-building, seeker of excellence.
  • Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • Retirement plan
  • Generous paid time off
  • Employee assistance program
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