French Automotive Customer Support Specialist (WAH) - Canada

CNX•USA, OH, Work-at-Home, OH

12d•Remote

About The Position

Join our award-winning “One Concentrix” team as a French Bilingual Automotive Customer Support Specialist! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote French Bilingual Automotive Customer Service Representative position at Concentrix is the right place for you! As a remote French Bilingual Automotive Customer Support Specialist!, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

High school diploma or GED equivalent required
1-2 years of Automotive Parts Counter experience required
Required education/licensing/certifications.
Proficiency in fast-paced multitasking.
French/English Bilingual

Nice To Haves

Additional automotive parts training or certification a plus
PC/Keyboarding skills including Microsoft Word and Excel

Responsibilities

Utilize client systems to investigate customer part inquiries
Provides verification and/or recommendation on correct auto parts requirements
French/English bilingual
May require considerable adaptation in response to the particular customer in order to achieve success
Maintain database case notes on all situations
Reads and researches relevant materials and resources to stay current in programs
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
a comprehensive employee assistance program (EAP)
a registered retirement savings plan
paid time off
holidays
Paid training
lucrative employee referral program
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work-from-home convenience with company-supplied technologies.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.