About the position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Louisville, KY or Dallas TX. As Manager of Incident Response team in the Adapt fraud pillar, primary responsibilities include managing a team of Incident Response Managers, acting as a liaison between EFO and other key stakeholders to respond to escalated fraud incidents. Teams work together to identify and assist in the implementation of various countermeasures such as fraud rule updates, process improvements, or technical solutions. Incident Response Managers ensure the Enterprise Incident framework is upheld and applicable procedures are followed. In addition, Incident Response Managers also aid in investigations and data analysis to help identify impacted customer populations and provide insight into effectiveness of countermeasures. Responsibilities also include reporting incident summaries to Executive leadership.
Responsibilities
- Oversees the performance of analytics to develop and maintain fraud strategies.
- Socializes and gains approval for broad fraud strategy changes.
- Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools.
- Works with external vendors on fraud model development, performance monitoring and implementation.
- Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.
- Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests.
- Provides fraud analysis to support decision making across the company.
- Provides direction and sets priorities for the team.
- Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses.
- Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.
Requirements
- University / college degree.
- Higher level education such as a Masters degree, PhD, or certifications is desirable.
- Industry experience is typically 8+ years.
- At least 5 years of prior management experience is typically required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice-to-haves
- Analytical Thinking
- Customer Solutions
- Decision Making
- Operational Risks
- Problem Resolution
- Researching
- Risk Mitigation Strategies
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
